Fast Company features multiple pieces on the Art of Dialogue in the February 2013 issue, including “Conversations that changed our world, featuring iconoclasts who refuse to do business the standard way,” “How to talk good,” and Twitter co-founders on “deep talk.”
- Focus: “The long-form conversation, long-form journalism, deeper dives, more meaningful and relevant approaches to what’s happening in the world–that’s what’s really important,” says Twitter co-founder Biz Stone.
- Humanity: Starbucks refused to cut employee’s health insurance when everyone else was doing it.
- Personality (or lack of it): “Thank God Schockley was so paranoid or we’d still be sitting here” – and there’d be no Silicon Valley.
- “Yes, and….” as a cardinal rule of “better banter.”
- Persistence: “Nobody is going to buy shoes online,” said the VCs in 1999. It took a last-ditch effort for Zappos founder Nick Swinmurn to get the funding he needed.
Also, Twitter co-founders talk with Charlie Rose on “engaging conversation:” “prepare, listen, engage.” “There is a hunger for depth,” says Ev Williams. “The truth is absolutely out there, [but] it’s not necessarily what people pay attention to.”
In a separate article, current Twitter Chief Nick Costolo says on being a CEO: “Nobody is a natural CEO.” A very effective management technique? “Management by terrorism. Either you decide, or I will destroy the company.”